Complaints

Reporting abuse and complaints

If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc), please contact us at domains@dwgsoftware.com with as much detail about the abuse. We will investigate your complaint as soon as possible.

If you wish to make a complaint about a service you have received, please submit an email to us at domains@dwgsoftware.com including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 1 business day.

If you’re not happy with the initial outcome of your complaint, then you are able to escalate your issue to Nominet (the .uk registry) here
http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure

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